Order Inquiries
Can I change my order?
We begin processing orders as quickly as possible, so once your order is placed and confirmed, we’re usually unable to make changes to items or delivery details.
If you’ve spotted a mistake, please contact our Customer Support team right away. We’ll always do our best to cancel your order before it’s dispatched so you can place a new one with the correct details. While we can’t guarantee cancellations, we’ll make every effort to help.
Can I remove items from my order?
Once payment has been completed, we’re unable to edit orders or remove individual items.
If you’d like to remove something, please get in touch with our Customer Support team as soon as possible to request a cancellation. If successful, you can place a new order with the correct items.
How do I cancel my order?
To request a cancellation, please contact our Customer Support team as soon as you can.
If your order hasn’t been dispatched yet, we’ll do everything we can to stop it. If it’s already on the way, cancellation won’t be possible, but you’re welcome to return any unwanted items in line with our returns policy.
High-Risk Orders
To help keep all transactions secure, we use automated fraud checks at checkout. Occasionally, an order may be flagged for review if it shows characteristics commonly associated with fraudulent activity.
If this happens, we may need to verify some of the details provided. In some cases, where we’re unable to complete verification or the order is assessed as high risk, it may be cancelled and fully refunded as a precaution.
We understand this can be frustrating, but these checks are in place to protect both our customers and our business.
Pre-Orders
If your order includes a pre-order item, it will be dispatched once all items are available.
We’re unable to split or part-ship orders. If you’d prefer to receive items sooner, we recommend placing separate orders.
Dispatch timing
Estimated dispatch dates are shown on each product page. These are our best estimates but may change depending on production and supply timelines.
Dispatch will begin from the advertised date. If there are any delays, we’ll do our best to keep you informed.
While we always aim to meet estimated dates, they can’t be guaranteed, as we rely on third parties such as distributors, record labels, and courier services.
Order processing
During pre-order campaigns, we often begin preparing orders several days ahead of the official release date.
Once your order has been packed, we’re unable to make changes or cancellations. We recommend checking your order details carefully before completing checkout to make sure everything is correct.
Where is my order confirmation email?
You’ll receive a confirmation email as soon as your order is placed.
If you can’t find it, please check your junk or spam folder, as it may have been filtered there.
When will my order be dispatched?
We’ll send you a shipping confirmation email as soon as your order is on its way.
Orders are processed Monday to Friday, excluding UK bank holidays.
Out of stock items
If an item in your order becomes unavailable, we’ll automatically issue a refund and notify you by email.
Promotional discount codes
Discount codes are valid at the time of purchase and can’t be applied after an order has been placed.
Incorrect or damaged items
We’re sorry if something’s not right with your order. While we take great care when packing, issues can occasionally occur during fulfilment or transit.
Please contact us within 7 days of receiving your order if you’ve received an incorrect, damaged, or missing item.
What to do
To help us resolve this as quickly as possible:
- Get in touch promptly with your order details
- Keep all items and packaging, as we may ask for photos to assess the issue
- Provide evidence if requested (e.g. photos of the item and packaging)
- Check for missing items by reviewing your email (including junk/spam folders) for any out-of-stock notifications
Please note: we may be unable to assist if items or packaging have been discarded before we’ve had the opportunity to review the issue.
Returns & resolution
All incorrect, damaged, or faulty items must be returned before we can resolve the issue.
- We’ll cover return shipping costs with valid proof of postage
- Once your return has been received, we’ll resolve the issue as quickly as possible
To get started, please contact our Customer Support team, and we’ll guide you through the next steps.
Damage During Transit
We take great care in packaging every order using industry-recommended materials, and all parcels are clearly labelled as fragile. However, during transit, especially for international deliveries, minor cosmetic wear such as light bends or creases to outer sleeves can occasionally occur.
In cases where more significant damage occurs, you may be able to submit a claim directly with the courier. We’re also here to help guide you through that process if needed.
Examples of more serious (unreasonable) damage include:
- Deep scratches that affect playback (e.g. skips or pops)
- Warped vinyl that impacts sound quality or usability
- Severe sleeve damage (such as large tears, splits, or water damage)
If your item has experienced damage like this, we’re happy to accept a return for a refund.
Please note:
- Return postage costs are not covered, as the item itself is not considered faulty
- For playback issues such as skipping, we may ask for a short video clip to help us assess the problem
If you’re unsure whether your item qualifies, feel free to reach out—our team will be happy to take a look and advise on the next steps.
Pricing
All prices are listed on our website. If you’re viewing prices in a different currency, these are shown as a guide only and may not always reflect the exact amount charged.
From time to time, prices and promotions may change, be available for a limited period, or vary depending on availability.
We always aim to ensure pricing is accurate. However, if an error does occur, we reserve the right to cancel and refund the order. If this happens, we’ll notify you as soon as possible.
In cases where a pricing mistake is clear and could reasonably be recognised as an error, we’re not obliged to supply the item at that incorrect price.
Recycling
As part of our commitment to reducing environmental impact, we’ve transitioned to 100% recyclable stock bags. Please remove any adhesive barcodes before recycling to ensure proper processing.
As part of our commitment to sustainability, all stock bags are now 100% recyclable. Please remove any adhesive labels before recycling.
Right to Cancel (UK & EU Customers)
You have the right to cancel your order within 14 days of receiving your items, for any reason.
The 14-day cancellation period begins from the day you (or someone you’ve nominated) receive your order.
How to cancel
Email us at support@allotmentproductions.com with a clear statement of your decision.
Subject line: “Intention to exercise rights under the Consumer Contract Regulations.”
Returning your items
You’ll then have 14 days to return the items.
- Return shipping costs are the customer’s responsibility
- Items should be returned without undue delay
Exceptions
This right does not apply to:
- Custom or personalised items
- Perishable goods
- Sealed hygiene items once opened
- Digital services
Condition of returns
Items should be handled with care. If they’ve been used beyond what’s necessary, we may deduct any loss in value from your refund.
Refunds
- Full order cancellations include standard delivery costs
- Upgraded delivery is refunded up to the standard rate only
- Partial cancellations refund item value only
- Refunds are issued to the original payment method
We may wait to issue a refund until the returned items have been received.
Need help?
If you can’t find what you’re looking for, our Customer Support team is here to help.
Email us at support@allotmentproductions.com with your order number and store name, and we’ll get back to you as soon as possible.
